About the dashboard

The dashboard uses real time data to tell you if the Practitioner Lodgment Service is functioning normally or is experiencing problems. If there has been an outage or a change in the operational status and if after 15 minutes your experience is not reflected contact the ATO. This dashboard does not reflect the status of other systems which PLS interacts with or relies upon, such as Relationship Authorisation Manager (RAM) authentication services.

For upcoming maintenance events, visit the systems maintenancepage or if your issue relates to troubleshooting, visit the troubleshootingpage.

End-of-year office closure and systems availability

The ATO has a planned closure period, starting noon local time Wednesday 24 December 2025, with normal services resuming at 8:00 am local time on Friday 2 January 2026.

All online services will be available with no planned outages or maintenance during this period. While systems will be available, some processing, such as income tax, activity statements and Statement of tax record requests, will not restart until the normal services resume on 2 January 2026.

Current system status

Service slowness

Incident Report for PLS

Resolved

This incident has been resolved.
Posted Jul 01, 2020 - 00:19 AEST

Monitoring

A further restart of PLS services will be required shortly. Details to follow.
Posted Jun 30, 2020 - 21:15 AEST

Update

There will be a short outage at 1:00pm AEST to resolve these issues.
Posted Jun 30, 2020 - 12:45 AEST

Identified

The issue causing system slowness has been identified and we are developing a fix that may result in a short outage. Details to follow.
Posted Jun 30, 2020 - 11:20 AEST

Investigating

We are aware of reports of system slowness and are investigating as a priority.
Posted Jun 30, 2020 - 10:19 AEST