About the dashboard

The dashboard uses real time data to tell you if the Practitioner Lodgment Service is functioning normally or is experiencing problems. If there has been an outage or a change in the operational status and if after 15 minutes your experience is not reflected contact the ATO.

For upcoming maintenance events, visit the systems maintenance page or if your issue relates to troubleshooting, visit the troubleshooting page.

Pre-fill functionality not available

Pre-fill including pre-fill reports will be unavailable from 11:30 pm AEST Friday 9 June 2023 to 10:00 am AEST Sunday 11 June 2023.

Current system status

Performance degradation (intermittent)
Monitoring - A fix has been implemented and we are monitoring the results.
May 29, 2023 - 17:31 AEST
Identified - The issue has been identified and a fix is being implemented.
May 29, 2023 - 13:31 AEST
Investigating - We are currently investigating a degradation of PLS which is increasing the response times. This is not a problem with your software.

We are working to resolve this as a priority.
May 29, 2023 - 10:58 AEST
Bulk requests Operational
Bulk requests Lodgment list Operational
Bulk requests Company tax return lodge Operational
Bulk requests Client update details Operational
Single requests Operational
Single requests Lodgment list Operational
Single requests Activity statement lodge Operational
Single requests Company tax return lodge Operational
Client update add relationships Operational
Fringe benefits tax lodge Operational
Family Trust election and revocation Operational
Individual income tax return lodgment Operational
Individual income tax return prelodgment Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Monthly maintenance Jun 3, 2023 22:00 - Jun 4, 2023 10:00 AEST
10:00 pm AEST Saturday 3 June 2023 to 10:00 am AEST Sunday 4 June 2023
Posted on Oct 28, 2022 - 16:13 AEDT
System maintenance Jun 9, 2023 23:30 - Jun 10, 2023 07:00 AEST
11:30 pm AEST Friday 9 June 2023 to 7:00 am AEST Saturday 10 June 2023
Posted on Mar 27, 2023 - 13:24 AEDT
Integrated release Jun 16, 2023 23:30 - Jun 19, 2023 07:00 AEST
11:30 pm AEST Friday 16 June 2023 to 7:00 am AEST Monday 19 June 2023
Posted on Oct 28, 2022 - 16:15 AEDT
System maintenance Jun 24, 2023 23:30 - Jun 25, 2023 23:30 AEST
11:30 pm AEST Saturday 24 June 2023 to 11:30 pm AEST Sunday 25 June 2023
Posted on May 05, 2023 - 15:33 AEST
Monthly maintenance Aug 5, 2023 22:00 - Aug 6, 2023 10:00 AEST
10:00 pm AEST Saturday 5 August 2023 to 10:00 am AEST Sunday 6 August 2023
Posted on Oct 31, 2022 - 14:31 AEDT
Integrated release Aug 25, 2023 23:30 - Aug 28, 2023 07:00 AEST
11:30 pm AEST Friday 25 August 2023 to 7:00 am AEST Monday 28 August 2023
Posted on Mar 06, 2023 - 09:35 AEDT
Monthly maintenance Sep 2, 2023 22:00 - Sep 3, 2023 10:00 AEST
10:00 pm AEST Saturday 2 September 2023 to 10:00 am AEST Sunday 3 September 2023
Posted on Oct 31, 2022 - 14:34 AEDT
Monthly maintenance Sep 30, 2023 21:00 - Oct 1, 2023 10:00 AEDT
9:00 pm AEST Saturday 30 September 2023 to 10:00 am AEDT Sunday 1 October 2023
Posted on Nov 11, 2022 - 09:28 AEDT
Monthly maintenance Nov 4, 2023 22:00 - Nov 5, 2023 10:00 AEDT
10:00 pm AEDT Saturday 4 November 2023 to 10:00 am AEDT Sunday 5 November 2023
Posted on Oct 31, 2022 - 14:36 AEDT
Integrated release Nov 10, 2023 23:30 - Nov 13, 2023 07:00 AEDT
11:30 pm AEDT Friday 10 November 2023 to 7:00 am AEDT Monday 13 November 2023
Posted on Oct 31, 2022 - 14:48 AEDT
Monthly maintenance Dec 2, 2023 22:00 - Dec 3, 2023 10:00 AEDT
10:00 pm AEDT Saturday 2 December 2023 to 10:00 am AEDT Sunday 3 December 2023
Posted on Oct 31, 2022 - 14:57 AEDT
Standard release Dec 16, 2023 22:00 - Dec 17, 2023 10:00 AEDT
10:00 pm AEDT Saturday 16 December 2023 to 10:00 am AEDT Sunday 17 December 2023
Posted on Oct 31, 2022 - 14:58 AEDT
Integrated release Mar 15, 2024 23:30 - Mar 18, 2024 07:00 AEDT
11:30 pm AEDT Friday 15 March 2024 to 7:00 am AEDT Monday 18 March 2024
Posted on May 22, 2023 - 08:16 AEST
System Metrics Month Week Day
Single requests average response time
Fetching
Number of delayed PLS batches
Fetching
Number of delayed STP batches
Fetching
Number of delayed Super batches
Fetching
Past Incidents
May 30, 2023

No incidents reported today.

May 29, 2023

Unresolved incident: Performance degradation (intermittent).

May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.

May 26, 2023

No incidents reported.

May 25, 2023

No incidents reported.

May 24, 2023

No incidents reported.

May 23, 2023

No incidents reported.

May 22, 2023

No incidents reported.

May 21, 2023

No incidents reported.

May 20, 2023

No incidents reported.

May 19, 2023

No incidents reported.

May 18, 2023

No incidents reported.

May 17, 2023

No incidents reported.

May 16, 2023

No incidents reported.

← Incident History Powered by Atlassian Statuspage

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