About the dashboard

The dashboard tells you at a glance whether the practitioner lodgment service is functioning normally or is experiencing problems. This is real-time data sourced directly from ATO monitoring systems.

For details of upcoming maintenance events, visit the systems maintenance page or if your issue relates to troubleshooting, visit the troubleshooting page

Access to On-Demand and EFT Reconciliation reports

Does your practice operate through a trust structure? Are you experiencing problems subscribing to on-demand reports, including the EFT reconciliation reports in PLS? Then you may need further assistance. Go to our 'troubleshooting page' for suggested workarounds and more help.

Current system status

Operational
Degraded Performance
Partial Outage
Major Outage
Service
Bulk requests
Single requests
Partially Degraded Service
Activity statement lodgment list Operational
Bulk requests Activity statement lodgment list Operational
Single requests Activity statement lodgment list Operational
Activity statement lodge Operational
NA-Bulk requests Activity statement lodge Operational
Single requests Activity statement lodge Operational
Company tax return lodge Operational
Bulk requests Company tax return lodge Operational
NA-Single requests Company tax return lodge Operational
Client update details Operational
Bulk requests Client update details Operational
NA-Single requests Client update details Operational
Client update add relationships Operational
NA-Bullk requests Client update add relationships Operational
Single requests Client update add relationships Operational
Fringe benefits tax lodge Operational
NA-Bulk requests Fringe benefits tax lodge Operational
Single requests Fringe benefits tax lodge Operational
Family Trust election and revocation Operational
NA-Bulk requests Family Trust election and revocation Operational
Single requests Family Trust election and revocation Operational
Individual income tax return lodgment Degraded Performance
NA-Bulk requests Individual income tax return lodgment Operational
Single requests Individual income tax return lodgment Degraded Performance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Quarterly major system release Jun 21, 23:30 - Jun 24, 06:30 AEST
11.30pm AEST Friday 21 June 2019 to 7.00am AEST Monday 24 June 2019
Posted on Apr 3, 09:14 AEDT
Monthly system maintenance Aug 3, 22:00 - Aug 4, 10:00 AEST
10.00pm AEST Saturday 3 August 2019 to 10.00am AEST Sunday 4 August 2019
Posted on Feb 11, 08:48 AEDT
Monthly system maintenance Sep 7, 22:00 - Sep 8, 10:00 AEST
10.00pm AEST Saturday 7 September 2019 to 10.00am AEST Sunday 8 September 2019
Posted on Feb 11, 08:49 AEDT
Quarterly major system release Sep 13, 23:30 - Sep 16, 06:30 AEST
11.30pm AEST Friday 13 September 2019 to 7.00am AEST Monday 16 September 2019
Posted on Jun 3, 09:53 AEST
Monthly system maintenance Oct 5, 22:00 - Oct 6, 11:00 AEST
10.00pm AEST Saturday 5 October 2019 to 10.00am AEST Sunday 6 October 2019
Posted on Feb 11, 08:22 AEDT
Monthly system maintenance Nov 2, 22:00 - Nov 3, 10:00 AEST
10.00pm AEDT Saturday 2 November 2019 to 10.00am AEDT Sunday 3 November 2019
Posted on Feb 14, 11:52 AEDT
Monthly system maintenance Dec 7, 22:00 - Dec 8, 10:00 AEST
10.00pm AEDT Saturday 7 December 2019 to 10.00am AEDT Sunday 8 December 2019
Posted on Feb 14, 11:54 AEDT
Single requests average response time
Fetching
Past Incidents
Jun 17, 2019

No incidents reported today.

Jun 16, 2019

No incidents reported.

Jun 15, 2019

No incidents reported.

Jun 14, 2019

No incidents reported.

Jun 13, 2019

No incidents reported.

Jun 12, 2019

No incidents reported.

Jun 11, 2019

No incidents reported.

Jun 10, 2019

No incidents reported.

Jun 9, 2019

No incidents reported.

Jun 8, 2019

No incidents reported.

Jun 7, 2019

No incidents reported.

Jun 6, 2019

No incidents reported.

Jun 5, 2019

No incidents reported.

Jun 4, 2019
Resolved - The PLS Service is now available.

Please note, you and your clients will not be disadvantaged for late lodgment or payment as a result of the outage during June 4. You will not need to seek deferrals if you are unable to meet the 5 June lodgment due date. We apologise for any inconvenience caused.
Jun 4, 22:59 AEST
Update - The PLS Service remains unavailable - this is not a problem with your practice management software. Restoration work has identified that services are unlikely to be returned today (June 4). We will provide further updates on progress here and via our subscriber email and SMS alert services.

Please note, you and your clients will not be disadvantaged for late lodgment or payment as a result of this outage. You will not need to seek deferrals if you are unable to meet the 5 June lodgment due date.

We apologise for any inconvenience caused.
Jun 4, 21:00 AEST
Update - The PLS service remains unavailable. We are actively restoring services as a priority and this work is ongoing. We apologise for any inconvenience caused.
Jun 4, 12:06 AEST
Identified - We are aware that PLS functions are currently unavailable - this is not a fault of your software but an ATO problem. We have identified the problem and are working on restoring this service as soon as possible.
Jun 4, 09:10 AEST
Investigating - We are aware that PLS functions are currently unavailable - this is not a fault of your software but an ATO problem. We are working on restoring this service as soon as possible.
Jun 4, 06:24 AEST
Jun 3, 2019

No incidents reported.