About the dashboard

The dashboard uses real time data sourced from ATO monitoring systems to tell you whether the practitioner lodgment service is functioning normally or is experiencing problems.If there has been an outage or a change in the operational status it can take some time for the dashboard to reflect your experience. If after fifteen minutes your experience is not reflected contact the ATO.

For details of upcoming maintenance events, visit the systems maintenance page or if your issue relates to troubleshooting, visit the troubleshooting page.

Delayed responses to agent requests

As a result of the earthquake in Melbourne, some responses to agent requests may be delayed by up to 48 hours. This includes support for agents experiencing errors when attempting to lodge some prior year income tax returns.

Current system status

All Systems Operational
Bulk requests Operational
Bulk requests Lodgment list Operational
Bulk requests Company tax return lodge Operational
Bulk requests Client update details Operational
Single requests Operational
Single requests Lodgment list Operational
Single requests Activity statement lodge Operational
Single requests Company tax return lodge Operational
Client update add relationships Operational
Fringe benefits tax lodge Operational
Family Trust election and revocation Operational
Individual income tax return lodgment Operational
Individual income tax return prelodgment Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Quarterly system release Sep 24, 23:30 - Sep 27, 06:30 AEST
11.30pm AEST Friday 24 September 2021 to 7.00am AEST Monday 27 September 2021
Posted on Jun 28, 10:11 AEST
Monthly maintenance Oct 2, 21:00 - Oct 3, 11:00 AEST
9.00pm AEST Saturday 2 October 2021 to 10.00am AEDT Sunday 3 October 2021
Posted on Aug 19, 15:13 AEST
System maintenance Oct 16, 22:00 - Oct 17, 12:00 AEST
10.00pm AEDT Saturday 16 October 2021 to 12 noon AEDT Sunday 17 October 2021
Posted on Sep 3, 10:26 AEST
Monthly maintenance Nov 6, 22:00 - Nov 7, 10:00 AEST
10.00pm AEDT Saturday 6 November 2021 to 10.00am AEDT Sunday 7 November 2021
Posted on Aug 19, 15:21 AEST
Quarterly system release Dec 3, 23:30 - Dec 6, 06:30 AEST
11.30pm AEDT Friday 3 December 2021 to 7.00am AEDT Monday 6 December 2021
Posted on Feb 17, 14:31 AEDT
Monthly maintenance Dec 11, 22:00 - Dec 12, 10:00 AEST
10.00pm AEDT Saturday 11 December 2021 to 10.00am AEDT Sunday 12 December 2021
Posted on Aug 19, 15:23 AEST
System Shutdown - 24 December - 4 January Dec 24, 23:30 - Jan 4, 06:30 AEST
Major system release - 11.30pm AEDT Friday 24 December 2021 to 6.00am AEDT Tuesday 4 January 2022
Posted on Oct 20, 10:02 AEDT
Quarterly system release Mar 11, 23:30 - Mar 14, 06:30 AEST
11.30pm AEDT Friday 22 March 2022 to 7.00am AEDT Monday 14 March 2022
Posted on Mar 24, 12:56 AEDT
Quarterly system release Jun 17, 23:30 - Jun 20, 06:30 AEST
11.30pm AEST Friday 17 June 2022 to 7.00am AEDT Monday 20 June 2022
Posted on Jul 12, 09:24 AEST
Single requests average response time
Fetching
Number of delayed PLS batches
Fetching
Number of delayed STP batches
Fetching
Number of delayed Super batches
Fetching
Past Incidents
Sep 24, 2021

No incidents reported today.

Sep 23, 2021

No incidents reported.

Sep 22, 2021

No incidents reported.

Sep 21, 2021

No incidents reported.

Sep 20, 2021

No incidents reported.

Sep 19, 2021
Completed - The scheduled maintenance has been completed.
Sep 19, 08:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 23:31 AEST
Scheduled - 11.30pm AEST Saturday 18 September 2021 to 8.00am AEST Sunday 19 September 2021
Sep 14, 15:16 AEST
Sep 18, 2021
Sep 17, 2021

No incidents reported.

Sep 16, 2021

No incidents reported.

Sep 15, 2021

No incidents reported.

Sep 14, 2021

No incidents reported.

Sep 13, 2021
Resolved - This incident has been resolved.
Sep 13, 18:01 AEST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 13, 16:20 AEST
Identified - The issue has been identified and a fix is being implemented.
Sep 13, 16:18 AEST
Investigating - The Practitioner Lodgment Service is currently unavailable. Depending on your software service, you may receive an error when attempting to use PLS enabled functions. This is not a problem with your software but an ATO issue.
Sep 13, 15:41 AEST
Sep 12, 2021

No incidents reported.

Sep 11, 2021

No incidents reported.

Sep 10, 2021

No incidents reported.