About the dashboard

The dashboard uses real time data sourced from ATO monitoring systems to tell you whether the practitioner lodgment service is functioning normally or is experiencing problems.

For details of upcoming maintenance events, visit the systems maintenance page or if your issue relates to troubleshooting, visit the troubleshooting page.

COVID-19 information - lodgment program update

We have already provided lodgment program assistance to agents and clients through the application of automatic deferrals for some May and June obligations. However, we also understand that under the current circumstances more time may be needed.

If agents are unable to meet lodgment due dates for these obligations, the ATO will waive any late lodgment penalty if lodgment is completed by 30 June 2020. While General Interest Charges (GIC) will still apply automatically, the ATO will favourably consider any reasonable request for remission, plus access to the lodgment program will remain unchanged and there will be no negative impacts to future dealings with the ATO.

For all other COVID-19 matters refer to our COVID-19 web page for the latest information and support.

Additional system maintenance - Practitioner lodgment service (Cloud)

From Sunday 31 May 12 noon AEST until Monday 1 June 9:00am AEST the Practitioner lodgment service (online cloud service) will be unavailable due to system maintenance in preparation for tax time.

Current system status

All Systems Operational
Bulk requests Operational
Bulk requests Lodgment list Operational
Bulk requests Company tax return lodge Operational
Bulk requests Client update details Operational
Single requests Operational
Single requests Lodgment list Operational
Single requests Activity statement lodge Operational
Single requests Company tax return lodge Operational
Client update add relationships Operational
Fringe benefits tax lodge Operational
Family Trust election and revocation Operational
Individual income tax return lodgment Operational
Individual income tax return prelodgment Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
JobKeeper release May 31, 18:00 - Jun 1, 09:00 AEST
6.00pm AEST Sunday 31 May 2020 to 9.00am AEST Monday 1 June 2020
Posted on May 22, 13:38 AEST
Monthly maintenance Jun 6, 22:00 - Jun 7, 10:00 AEST
10.00pm AEST Saturday 6 June 2020 to 10.00am AEST Sunday 7 June 2020
Posted on Oct 4, 10:27 AEST
Pre-fill maintenance Jun 12, 23:30 - Jun 13, 18:00 AEST
Pre-fill functionality will be unavailable from Friday 12 June 11.30pm AEST to Saturday 13 June 6.00pm AEST for essential maintenance in preparation for tax time.
Posted on May 26, 11:27 AEST
Quarterly system release Jun 19, 23:30 - Jun 22, 07:00 AEST
11.30pm AEST Friday 19 June 2020 to 7.00am AEST Monday 22 June 2020
Posted on Apr 6, 10:49 AEST
Monthly maintenance Aug 1, 22:00 - Aug 2, 10:00 AEST
10.00pm AEST Saturday 1 August 2020 to 10.00am AEST Sunday 2 August 2020
Posted on Oct 4, 10:31 AEST
Monthly maintenance Sep 5, 22:00 - Sep 6, 10:00 AEST
10.00pm AEST Saturday 5 September 2020 to 10.00am AEST Sunday 6 September 2020
Posted on Oct 4, 10:32 AEST
Quarterly system release Sep 11, 23:30 - Sep 14, 07:00 AEST
11.30pm AEST Friday 11 September 2020 to 7.00am AEST Monday 14 September 2020
Posted on Apr 6, 10:51 AEST
Monthly maintenance Oct 3, 22:00 - Oct 4, 11:00 AEST
10.00pm AEST Saturday 3 October 2020 to 10.00am AEDT Sunday 4 October 2020
Posted on Oct 4, 10:33 AEST
Monthly maintenance Nov 7, 22:00 - Nov 8, 10:00 AEST
10.00pm AEDT Saturday 7 November 2020 to 10.00am AEDT Sunday 8 November 2020
Posted on Oct 4, 10:34 AEST
Quarterly system release Dec 4, 23:30 - Dec 7, 07:00 AEST
11.30pm AEDT Friday 4 December 2020 to 7.00am AEDT Monday 7 December 2020
Posted on Apr 6, 10:54 AEST
Monthly maintenance Dec 12, 22:00 - Dec 13, 10:00 AEST
10.00pm AEDT Saturday 12 December 2020 to 10.00am AEDT Sunday 13 December 2020
Posted on Oct 17, 14:50 AEDT
Single requests average response time
Fetching
Number of delayed batches
Fetching
Past Incidents
May 30, 2020

No incidents reported today.

May 29, 2020

No incidents reported.

May 28, 2020

No incidents reported.

May 27, 2020

No incidents reported.

May 26, 2020

No incidents reported.

May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.

May 22, 2020

No incidents reported.

May 21, 2020

No incidents reported.

May 20, 2020

No incidents reported.

May 19, 2020

No incidents reported.

May 18, 2020

No incidents reported.

May 17, 2020

No incidents reported.

May 16, 2020

No incidents reported.