The dashboard uses real time data to tell you if the Practitioner Lodgment Service is functioning normally or is experiencing problems. If there has been an outage or a change in the operational status and if after 15 minutes your experience is not reflected contact the ATO. This dashboard does not reflect the status of other systems which PLS interacts with or relies upon, such as Relationship Authorisation Manager (RAM) authentication services.
For upcoming maintenance events, visit the systems maintenancepage or if your issue relates to troubleshooting, visit the troubleshootingpage.
End-of-year office closure and systems availability
The ATO has a planned closure period, starting noon local time Wednesday 24 December 2025, with normal services resuming at 8:00 am local time on Friday 2 January 2026.
All online services will be available with no planned outages or maintenance during this period. While systems will be available, some processing, such as income tax, activity statements and Statement of tax record requests, will not restart until the normal services resume on 2 January 2026.
Current system status
Get email notifications whenever PLS creates, updates or resolves an incident.
Get text message notifications whenever PLS creates or resolves an incident.
Get webhook notifications whenever PLS creates an incident, updates an incident, resolves an incident or changes a component status.
A fix has been implemented and we are monitoring the results.
Posted Jul 20, 2023 - 13:27 AEST
Identified
The issue has been identified and a fix is being implemented.
Posted Jul 20, 2023 - 12:31 AEST
Investigating
Some users may experience errors when accessing certain PLS enabled functions in their software. An earlier fix has not resolved issues that were identified earlier in the day (Thursday). We are investigating the cause of these errors as a priority.
Posted Jul 20, 2023 - 11:27 AEST
This incident affected: Bulk requests (Bulk requests Lodgment list, Bulk requests Company tax return lodge, Bulk requests Client update details) and Single requests (Single requests Lodgment list, Single requests Activity statement lodge, Single requests Company tax return lodge, Client update add relationships, Fringe benefits tax lodge, Family Trust election and revocation, Individual income tax return lodgment, Individual income tax return prelodgment).
