About the dashboard

The dashboard uses real time data to tell you if the Practitioner Lodgment Service is functioning normally or is experiencing problems. If there has been an outage or a change in the operational status and if after 15 minutes your experience is not reflected contact the ATO.

For upcoming maintenance events, visit the systems maintenancepage or if your issue relates to troubleshooting, visit the troubleshootingpage.

Current system status

Intermittent degraded PLS performance
Incident Report for PLS
This incident has been resolved.
Posted Jul 20, 2023 - 16:33 AEST
A fix has been implemented and we are monitoring the results.
Posted Jul 20, 2023 - 13:27 AEST
The issue has been identified and a fix is being implemented.
Posted Jul 20, 2023 - 12:31 AEST
Some users may experience errors when accessing certain PLS enabled functions in their software. An earlier fix has not resolved issues that were identified earlier in the day (Thursday). We are investigating the cause of these errors as a priority.
Posted Jul 20, 2023 - 11:27 AEST
This incident affected: Bulk requests (Bulk requests Lodgment list, Bulk requests Company tax return lodge, Bulk requests Client update details) and Single requests (Single requests Lodgment list, Single requests Activity statement lodge, Single requests Company tax return lodge, Client update add relationships, Fringe benefits tax lodge, Family Trust election and revocation, Individual income tax return lodgment, Individual income tax return prelodgment).