About the dashboard

The dashboard uses real time data sourced from ATO monitoring systems to tell you whether the practitioner lodgment service is functioning normally or is experiencing problems.

For details of upcoming maintenance events, visit the systems maintenance page or if your issue relates to troubleshooting, visit the troubleshooting page.

COVID-19 information - lodgment program update

We have already provided lodgment program assistance to agents and clients through the application of automatic deferrals for some May and June obligations. However, we also understand that under the current circumstances more time may be needed.

If agents are unable to meet lodgment due dates for these obligations, the ATO will waive any late lodgment penalty if lodgment is completed by 30 June 2020. While General Interest Charges (GIC) will still apply automatically, the ATO will favourably consider any reasonable request for remission, plus access to the lodgment program will remain unchanged and there will be no negative impacts to future dealings with the ATO.

For all other COVID-19 matters refer to our COVID-19 web page for the latest information and support.

Additional system maintenance - Practitioner lodgment service (Cloud)

From Sunday 31 May 12 noon AEST until Monday 1 June 9:00am AEST the Practitioner lodgment service (online cloud service) will be unavailable due to system maintenance in preparation for tax time.

Current system status

4 April 2019 - Partial service interruption
Incident Report for PLS
Postmortem

Cloud platform could not effectively connect to the public domain.

Posted Apr 04, 2019 - 10:52 AEDT

Resolved
This incident has been resolved.
Posted Apr 04, 2019 - 10:50 AEDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Apr 04, 2019 - 10:46 AEDT
Identified
The problem has been identified and we plan to restore services progressively.
Posted Apr 04, 2019 - 10:40 AEDT
Investigating
Depending on the software you use, you may not have any access to any PLS services at this time. This is not a fault with your software, but an ATO problem. We are investigating the problem as a priority. Thank you for your patience.
Posted Apr 04, 2019 - 10:31 AEDT