About the dashboard

The dashboard uses real time data sourced from ATO monitoring systems to tell you whether the practitioner lodgment service is functioning normally or is experiencing problems.

For details of upcoming maintenance events, visit the systems maintenance page or if your issue relates to troubleshooting, visit the troubleshooting page.

For information and support relating to COVID-19 refer to our COVID-19 web page.

System Shutdown – 26 December to 28 December

From Saturday 26 December 11.30pm to Monday 28 December 10.00am AEDT, access to ATO systems, including lodgment of all forms through your software via the Practitioner Lodgment Service (PLS) will be unavailable. If you are planning any client-based work during this period, please download all required information, (for example pre-fill information) prior to close of business 23 December 2020. Additional information on this and other system outages during this period is available on our systems maintenancepage.

Current system status

PLS - urgent maintenance complete
Incident Report for PLS
Resolved
This incident has been resolved.
Posted Sep 17, 2019 - 15:05 AEST
Update
We are continuing to monitor for any further issues.
Posted Sep 17, 2019 - 14:28 AEST
Update
We are continuing to monitor for any further issues.
Posted Sep 17, 2019 - 14:28 AEST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Sep 17, 2019 - 13:26 AEST
Identified
The issue has been identified and fix is to be put in place from 12 noon AEST. This fix will cause a short service disruption to all services. We will advise here when services are restored.
Posted Sep 17, 2019 - 11:49 AEST
Investigating
Some PLS functions are partially unavailable. We are currently investigating these issues as a priority.
Posted Sep 17, 2019 - 11:22 AEST
This incident affected: Single requests (Single requests Lodgment list, Single requests Activity statement lodge, Single requests Company tax return lodge, Client update add relationships, Fringe benefits tax lodge, Family Trust election and revocation) and Bulk requests (Bulk requests Lodgment list, Bulk requests Company tax return lodge, Bulk requests Client update details).
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Online services for agents dashboard

Want to know the current health of Online services for agents? Check out the Online services for agents dashboard here.

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