About the dashboard

The dashboard uses real time data to tell you if the Practitioner Lodgment Service is functioning normally or is experiencing problems. If there has been an outage or a change in the operational status and if after 15 minutes your experience is not reflected contact the ATO.

For upcoming maintenance events, visit the systems maintenancepage or if your issue relates to troubleshooting, visit the troubleshootingpage.

Current system status

PLS - urgent maintenance complete

Incident Report for PLS

Resolved

This incident has been resolved.
Posted Sep 17, 2019 - 15:05 AEST

Update

We are continuing to monitor for any further issues.
Posted Sep 17, 2019 - 14:28 AEST

Update

We are continuing to monitor for any further issues.
Posted Sep 17, 2019 - 14:28 AEST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Sep 17, 2019 - 13:26 AEST

Identified

The issue has been identified and fix is to be put in place from 12 noon AEST. This fix will cause a short service disruption to all services. We will advise here when services are restored.
Posted Sep 17, 2019 - 11:49 AEST

Investigating

Some PLS functions are partially unavailable. We are currently investigating these issues as a priority.
Posted Sep 17, 2019 - 11:22 AEST
This incident affected: Bulk requests (Bulk requests Lodgment list, Bulk requests Company tax return lodge, Bulk requests Client update details) and Single requests (Single requests Lodgment list, Single requests Activity statement lodge, Single requests Company tax return lodge, Client update add relationships, Fringe benefits tax lodge, Family Trust election and revocation).