About the dashboard

The dashboard tells you at a glance whether the practitioner lodgment service is functioning normally or is experiencing problems. This is real-time data sourced directly from ATO monitoring systems.

For details of upcoming maintenance events, visit the systems maintenance page or if your issue relates to troubleshooting, visit the troubleshooting page

Access to On-Demand and EFT Reconciliation reports

Does your practice operate through a trust structure? Are you experiencing problems subscribing to on-demand reports, including the EFT reconciliation reports in PLS? Then you may need further assistance. Go to our 'troubleshooting page' for suggested workarounds and more help.

Current system status

Operational
Degraded Performance
Partial Outage
Major Outage
Service
Bulk requests
Single requests
PLS Service Disruption
Incident Report for PLS
Resolved
This incident has been resolved.
Posted 15 days ago. Jun 01, 2019 - 15:06 AEST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted 17 days ago. May 31, 2019 - 12:14 AEST
Identified
The issue has been identified and a fix is being implemented.
Posted 17 days ago. May 31, 2019 - 11:52 AEST
Update
We are continuing to investigate what is causing the service disruption and apologise for the inconvenience caused.
Posted 17 days ago. May 31, 2019 - 11:41 AEST
Update
You may be experiencing problems with PLS functions. We are aware of the issue and are working to resolve it as soon as possible.
Posted 17 days ago. May 31, 2019 - 11:20 AEST
Investigating
Depending on what software you are using, you may be experiencing problems with PLS functions. We are aware of the issue and are working to resolve it as soon as possible.
Posted 17 days ago. May 31, 2019 - 10:49 AEST
This incident affected: Activity statement lodgment list (Bulk requests Activity statement lodgment list, Single requests Activity statement lodgment list), Client update details (Bulk requests Client update details), Company tax return lodge (Bulk requests Company tax return lodge), Activity statement lodge (Single requests Activity statement lodge), Fringe benefits tax lodge (Single requests Fringe benefits tax lodge), Family Trust election and revocation (Single requests Family Trust election and revocation), Client update add relationships (Single requests Client update add relationships), and Individual income tax return lodgment (Single requests Individual income tax return lodgment).