About the dashboard

The dashboard tells you at a glance whether the practitioner lodgment service is functioning normally or is experiencing problems. This is real-time data sourced directly from ATO monitoring systems.

For details of upcoming maintenance events, visit the systems maintenance page or if your issue relates to troubleshooting, visit the troubleshooting page

Current system status

Operational
Degraded Performance
Partial Outage
Major Outage
Service
Bulk requests
Single requests
PLS performance degradation
Incident Report for PLS
Resolved
This incident has been resolved.
Posted 5 days ago. Jul 12, 2019 - 15:45 AEST
Identified
The issue has been identified and a fix is being implemented.
Posted 5 days ago. Jul 12, 2019 - 15:03 AEST
Investigating
We are still investigating issues impacting the practitioner lodgment service. This is an issue with our systems and not your software. Further updates on progress will be provided on this page.

We apologise for any inconvenience caused and thank you for your patience.
Posted 5 days ago. Jul 12, 2019 - 13:44 AEST
Update
We are continuing to work on a fix for this issue.
Posted 5 days ago. Jul 12, 2019 - 12:48 AEST
Update
We are continuing to work on a fix for this issue.
Posted 5 days ago. Jul 12, 2019 - 10:10 AEST
Identified
We are seeing increased slowness with occasional loss of service with the practitioner lodgment service (PLS) that sometimes results in longer than usual response times or system errors. This is not a problem with your software or software service provider.

Further updates on system performance will be provided on this page.
Posted 5 days ago. Jul 12, 2019 - 09:30 AEST
This incident affected: Client update details (Bulk requests Client update details, NA-Single requests Client update details), Company tax return lodge (Bulk requests Company tax return lodge, NA-Single requests Company tax return lodge), Fringe benefits tax lodge (NA-Bulk requests Fringe benefits tax lodge, Single requests Fringe benefits tax lodge), Activity statement lodge (NA-Bulk requests Activity statement lodge, Single requests Activity statement lodge), Family Trust election and revocation (NA-Bulk requests Family Trust election and revocation, Single requests Family Trust election and revocation), Client update add relationships (NA-Bullk requests Client update add relationships, Single requests Client update add relationships), Individual income tax return lodgment (NA-Bulk requests Individual income tax return lodgment, Single requests Individual income tax return lodgment), and Activity statement lodgment list (Bulk requests Activity statement lodgment list, Single requests Activity statement lodgment list).