About the dashboard

The dashboard uses real time data sourced from ATO monitoring systems to tell you whether the practitioner lodgment service is functioning normally or is experiencing problems.If there has been an outage or a change in the operational status it can take some time for the dashboard to reflect your experience. If after fifteen minutes your experience is not reflected contact the ATO.

For details of upcoming maintenance events, visit the systems maintenance page or if your issue relates to troubleshooting, visit the troubleshooting page.

For information and support relating to COVID-19 refer to our COVID-19 web page.

Current system status

PLS performance degradation
Incident Report for PLS
This incident has been resolved.
Posted Jul 12, 2019 - 15:45 AEST
The issue has been identified and a fix is being implemented.
Posted Jul 12, 2019 - 15:03 AEST
We are still investigating issues impacting the practitioner lodgment service. This is an issue with our systems and not your software. Further updates on progress will be provided on this page.

We apologise for any inconvenience caused and thank you for your patience.
Posted Jul 12, 2019 - 13:44 AEST
We are continuing to work on a fix for this issue.
Posted Jul 12, 2019 - 12:48 AEST
We are continuing to work on a fix for this issue.
Posted Jul 12, 2019 - 10:10 AEST
We are seeing increased slowness with occasional loss of service with the practitioner lodgment service (PLS) that sometimes results in longer than usual response times or system errors. This is not a problem with your software or software service provider.

Further updates on system performance will be provided on this page.
Posted Jul 12, 2019 - 09:30 AEST
This incident affected: Bulk requests (Bulk requests Lodgment list, Bulk requests Company tax return lodge, Bulk requests Client update details) and Single requests (Single requests Lodgment list, Single requests Activity statement lodge, Single requests Company tax return lodge, Client update add relationships, Fringe benefits tax lodge, Family Trust election and revocation).