About the dashboard

The dashboard uses real time data to tell you if the Practitioner Lodgment Service is functioning normally or is experiencing problems. If there has been an outage or a change in the operational status and if after 15 minutes your experience is not reflected contact the ATO.

For upcoming maintenance events, visit the systems maintenancepage or if your issue relates to troubleshooting, visit the troubleshootingpage.

Current system status

Degraded PLS performance

Incident Report for PLS

Resolved

This incident has been resolved.
Posted Mar 29, 2021 - 15:16 AEDT

Monitoring

Services have been restored however we will continue to monitor the services.
Posted Mar 29, 2021 - 13:02 AEDT

Update

We are continuing to work on a fix for this issue.
Posted Mar 29, 2021 - 13:02 AEDT

Identified

The root cause has been identified and a fix is being implemented.
Posted Mar 29, 2021 - 12:39 AEDT

Investigating

We are currently investigating ATO system issues impacting a number of services. This is not a problem with your practice management software. Please do not call us about this issue. We are working to resolve with the highest priority.
Posted Mar 29, 2021 - 12:11 AEDT
This incident affected: Bulk requests (Bulk requests Lodgment list, Bulk requests Company tax return lodge, Bulk requests Client update details) and Single requests (Single requests Lodgment list, Single requests Activity statement lodge, Single requests Company tax return lodge, Client update add relationships, Fringe benefits tax lodge, Family Trust election and revocation, Individual income tax return lodgment, Individual income tax return prelodgment).