About the dashboard

The dashboard tells you at a glance whether the practitioner lodgment service is functioning normally or is experiencing problems. This is real-time data sourced directly from ATO monitoring systems.

For details of upcoming maintenance events, visit the systems maintenance page or if your issue relates to troubleshooting, visit the troubleshooting page

Current system status

Operational
Degraded Performance
Partial Outage
Major Outage
Service
Bulk requests
Single requests
PLS services fully restored
Incident Report for PLS
Resolved
This incident has been resolved.
Posted 4 months ago. Apr 17, 2019 - 11:57 AEST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted 4 months ago. Apr 17, 2019 - 11:39 AEST
Identified
The issue has been identified and a fix is being implemented.
Posted 4 months ago. Apr 17, 2019 - 11:38 AEST
Update
We continue to work on restoring full services as soon as possible.
Posted 4 months ago. Apr 17, 2019 - 11:24 AEST
Update
We continue to work on restoring full services as soon as possible.
Posted 4 months ago. Apr 17, 2019 - 11:22 AEST
Investigating
Depending on the software you use, you may experience intermittent difficulty when accessing PLS services. This is not a fault with your software, but an ATO problem. We are investigating the problem as a priority. Thank you for your patience.
Posted 4 months ago. Apr 17, 2019 - 11:13 AEST
This incident affected: Client update details (Bulk requests Client update details), Activity statement lodgment list (Bulk requests Activity statement lodgment list, Single requests Activity statement lodgment list), Company tax return lodge (Bulk requests Company tax return lodge), Fringe benefits tax lodge (Single requests Fringe benefits tax lodge), Activity statement lodge (Single requests Activity statement lodge), Family Trust election and revocation (Single requests Family Trust election and revocation), and Individual income tax return lodgment (Single requests Individual income tax return lodgment).