About the dashboard

The dashboard uses real time data sourced from ATO monitoring systems to tell you whether the practitioner lodgment service is functioning normally or is experiencing problems.

For details of upcoming maintenance events, visit the systems maintenance page or if your issue relates to troubleshooting, visit the troubleshooting page.

For information and support relating to COVID-19 refer to our COVID-19 web page.

System Shutdown – 26 December to 28 December

From Saturday 26 December 11.30pm to Monday 28 December 10.00am AEDT, access to ATO systems, including lodgment of all forms through your software via the Practitioner Lodgment Service (PLS) will be unavailable. If you are planning any client-based work during this period, please download all required information, (for example pre-fill information) prior to close of business 23 December 2020. Additional information on this and other system outages during this period is available on our systems maintenancepage.

Current system status

PLS services fully restored
Incident Report for PLS
Resolved
This incident has been resolved.
Posted Apr 17, 2019 - 11:57 AEST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Apr 17, 2019 - 11:39 AEST
Identified
The issue has been identified and a fix is being implemented.
Posted Apr 17, 2019 - 11:38 AEST
Update
We continue to work on restoring full services as soon as possible.
Posted Apr 17, 2019 - 11:24 AEST
Update
We continue to work on restoring full services as soon as possible.
Posted Apr 17, 2019 - 11:22 AEST
Investigating
Depending on the software you use, you may experience intermittent difficulty when accessing PLS services. This is not a fault with your software, but an ATO problem. We are investigating the problem as a priority. Thank you for your patience.
Posted Apr 17, 2019 - 11:13 AEST
This incident affected: Single requests (Single requests Lodgment list, Single requests Activity statement lodge, Fringe benefits tax lodge, Family Trust election and revocation) and Bulk requests (Bulk requests Lodgment list, Bulk requests Company tax return lodge, Bulk requests Client update details).