The dashboard uses real time data to tell you if the Practitioner Lodgment Service is functioning normally or is experiencing problems. If there has been an outage or a change in the operational status and if after 15 minutes your experience is not reflected contact the ATO.
For upcoming maintenance events, visit the systems maintenancepage or if your issue relates to troubleshooting, visit the troubleshootingpage.
Current system status
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An upgrade of SBR platform did not complete in time for restart of business. Only those services delivered through ATO channel impacted. Roll back partially performed on one node while another node was used to further triage the problem. Problem found and resolved, meaning rollback could be cancelled.
Posted Mar 10, 2019 - 23:13 AEDT
Resolved
This incident has been resolved.
Posted Mar 10, 2019 - 18:34 AEDT
Monitoring
Services are in the process of being progressively restored.
Posted Mar 10, 2019 - 17:13 AEDT
Update
Maintenance started overnight is continuing.
Posted Mar 10, 2019 - 16:51 AEDT
Update
Maintenance that commenced overnight, is still ongoing.
Posted Mar 10, 2019 - 16:26 AEDT
Update
Maintenance is still continuing, which is affecting some lodgments depending on the software service you are using. At this stage we do not anticipate full service restoration until 7am, Monday 11 March 2019.
Posted Mar 10, 2019 - 12:04 AEDT
Update
Overnight maintenance has taken longer than anticipated, which is affecting some users of PLS. We expect it will take at least another 8 hours to resolve given work completed to date. We apologise for the inconvenience caused.
Posted Mar 10, 2019 - 11:00 AEDT
Update
Maintenance is continuing to run over time. We apologise for any inconvenience caused.
Posted Mar 10, 2019 - 09:17 AEDT
Identified
Some lodgment services may be unavailable as a result of overnight maintenance running over time. We apologise for any inconvenience caused.
Posted Mar 10, 2019 - 08:29 AEDT
This incident affected: Bulk requests (Bulk requests Lodgment list, Bulk requests Company tax return lodge, Bulk requests Client update details) and Single requests (Single requests Lodgment list, Single requests Activity statement lodge, Single requests Company tax return lodge, Client update add relationships, Fringe benefits tax lodge, Family Trust election and revocation).
