About the dashboard

The dashboard uses real time data sourced from ATO monitoring systems to tell you whether the practitioner lodgment service is functioning normally or is experiencing problems.

For details of upcoming maintenance events, visit the systems maintenance page or if your issue relates to troubleshooting, visit the troubleshooting page.

Current system status

Operational
Degraded Performance
Partial Outage
Major Outage
Service
Bulk requests
Single requests
10 March 2019 - Maintenance continuing
Incident Report for PLS
Postmortem

An upgrade of SBR platform did not complete in time for restart of business. Only those services delivered through ATO channel impacted. Roll back partially performed on one node while another node was used to further triage the problem. Problem found and resolved, meaning rollback could be cancelled.

Posted Mar 10, 2019 - 23:13 AEDT

Resolved
This incident has been resolved.
Posted Mar 10, 2019 - 18:34 AEDT
Monitoring
Services are in the process of being progressively restored.
Posted Mar 10, 2019 - 17:13 AEDT
Update
Maintenance started overnight is continuing.
Posted Mar 10, 2019 - 16:51 AEDT
Update
Maintenance that commenced overnight, is still ongoing.
Posted Mar 10, 2019 - 16:26 AEDT
Update
Maintenance is still continuing, which is affecting some lodgments depending on the software service you are using. At this stage we do not anticipate full service restoration until 7am, Monday 11 March 2019.
Posted Mar 10, 2019 - 12:04 AEDT
Update
Overnight maintenance has taken longer than anticipated, which is affecting some users of PLS. We expect it will take at least another 8 hours to resolve given work completed to date. We apologise for the inconvenience caused.
Posted Mar 10, 2019 - 11:00 AEDT
Update
Maintenance is continuing to run over time. We apologise for any inconvenience caused.
Posted Mar 10, 2019 - 09:17 AEDT
Identified
Some lodgment services may be unavailable as a result of overnight maintenance running over time. We apologise for any inconvenience caused.
Posted Mar 10, 2019 - 08:29 AEDT
This incident affected: Company tax return lodge (Bulk requests Company tax return lodge, Single requests Company tax return lodge), Client update details (Bulk requests Client update details, NA-Single requests Client update details), Activity statement lodgment list (Bulk requests Activity statement lodgment list, Single requests Activity statement lodgment list), Fringe benefits tax lodge (NA-Bulk requests Fringe benefits tax lodge, Single requests Fringe benefits tax lodge), Activity statement lodge (NA-Bulk requests Activity statement lodge, Single requests Activity statement lodge), Client update add relationships (NA-Bullk requests Client update add relationships, Single requests Client update add relationships), Individual income tax return lodgment (NA-Bulk requests Individual income tax return lodgment), and Family Trust election and revocation (NA-Bulk requests Family Trust election and revocation, Single requests Family Trust election and revocation).