About the dashboard

The dashboard uses real time data to tell you if the Practitioner Lodgment Service is functioning normally or is experiencing problems. If there has been an outage or a change in the operational status and if after 15 minutes your experience is not reflected contact the ATO.

For upcoming maintenance events, visit the systems maintenance page or if your issue relates to troubleshooting, visit the troubleshooting page.

Current system status

Performance degradation (intermittent)
Incident Report for PLS
Resolved
This incident has been resolved.
Posted May 30, 2023 - 10:23 AEST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted May 29, 2023 - 17:31 AEST
Identified
The issue has been identified and a fix is being implemented.
Posted May 29, 2023 - 13:31 AEST
Investigating
We are currently investigating a degradation of PLS which is increasing the response times. This is not a problem with your software.

We are working to resolve this as a priority.
Posted May 29, 2023 - 10:58 AEST
This incident affected: Bulk requests (Bulk requests Lodgment list, Bulk requests Company tax return lodge, Bulk requests Client update details) and Single requests (Single requests Lodgment list, Single requests Activity statement lodge, Single requests Company tax return lodge, Client update add relationships, Fringe benefits tax lodge, Family Trust election and revocation, Individual income tax return lodgment, Individual income tax return prelodgment).
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Online Services for Agents Dashboard

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