About the dashboard

The dashboard uses real time data to tell you if the Practitioner Lodgment Service is functioning normally or is experiencing problems. If there has been an outage or a change in the operational status and if after 15 minutes your experience is not reflected contact the ATO.

For upcoming maintenance events, visit the systems maintenancepage or if your issue relates to troubleshooting, visit the troubleshootingpage.

Current system status

PLS is unavailable

Incident Report for PLS

Resolved

This incident has been resolved.
Posted Sep 16, 2019 - 22:48 AEST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Sep 16, 2019 - 22:41 AEST

Update

A fix has been implemented and we are monitoring the results.
Posted Sep 16, 2019 - 22:38 AEST

Update

Service has been partially restored and we are undertaking a number of tests to ensure system stability.
Posted Sep 16, 2019 - 22:25 AEST

Identified

The issue has been identified and a fix is being implemented.
Posted Sep 16, 2019 - 21:56 AEST

Update

All PLS functions are currently unavailable. We are investigating the problem as a priority.
Posted Sep 16, 2019 - 20:00 AEST

Investigating

We are investigating a problem with PLS functions.
Posted Sep 16, 2019 - 17:41 AEST
This incident affected: Bulk requests (Bulk requests Lodgment list, Bulk requests Company tax return lodge, Bulk requests Client update details) and Single requests (Single requests Lodgment list, Single requests Activity statement lodge, Client update add relationships, Fringe benefits tax lodge, Family Trust election and revocation).
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