The dashboard uses real time data to tell you if the Practitioner Lodgment Service is functioning normally or is experiencing problems. If there has been an outage or a change in the operational status and if after 15 minutes your experience is not reflected contact the ATO.
For upcoming maintenance events, visit the systems maintenance page or if your issue relates to troubleshooting, visit the troubleshooting page.
Current system status
Get email notifications whenever PLS creates, updates or resolves an incident.
Get text message notifications whenever PLS creates or resolves an incident.
Get webhook notifications whenever PLS creates an incident, updates an incident, resolves an incident or changes a component status.
Please note, you and your clients will not be disadvantaged for late lodgment or payment as a result of the outage during June 4. You will not need to seek deferrals if you are unable to meet the 5 June lodgment due date. We apologise for any inconvenience caused.
Posted Jun 04, 2019 - 22:59 AEST
Update
The PLS Service remains unavailable - this is not a problem with your practice management software. Restoration work has identified that services are unlikely to be returned today (June 4). We will provide further updates on progress here and via our subscriber email and SMS alert services.
Please note, you and your clients will not be disadvantaged for late lodgment or payment as a result of this outage. You will not need to seek deferrals if you are unable to meet the 5 June lodgment due date.
We apologise for any inconvenience caused.
Posted Jun 04, 2019 - 21:00 AEST
Update
The PLS service remains unavailable. We are actively restoring services as a priority and this work is ongoing. We apologise for any inconvenience caused.
Posted Jun 04, 2019 - 12:06 AEST
Identified
We are aware that PLS functions are currently unavailable - this is not a fault of your software but an ATO problem. We have identified the problem and are working on restoring this service as soon as possible.
Posted Jun 04, 2019 - 09:10 AEST
Investigating
We are aware that PLS functions are currently unavailable - this is not a fault of your software but an ATO problem. We are working on restoring this service as soon as possible.
Posted Jun 04, 2019 - 06:24 AEST
This incident affected: Bulk requests (Bulk requests Lodgment list, Bulk requests Company tax return lodge, Bulk requests Client update details) and Single requests (Single requests Lodgment list, Single requests Activity statement lodge, Client update add relationships, Fringe benefits tax lodge, Family Trust election and revocation).
