About the dashboard

The dashboard tells you at a glance whether the practitioner lodgment service is functioning normally or is experiencing problems. This is real-time data sourced directly from ATO monitoring systems.

For details of upcoming maintenance events, visit the systems maintenance page or if your issue relates to troubleshooting, visit the troubleshooting page

Current system status

Operational
Degraded Performance
Partial Outage
Major Outage
Service
Bulk requests
Single requests
Partial PLS service disruption
Incident Report for PLS
Resolved
This incident has been resolved.
Posted 3 months ago. May 01, 2019 - 19:27 AEST
Update
Work is still progressing on resolving the problems behind the partial outage of all PLS services. To reiterate, for those affected (not all users are), this is a problem with ATO systems and not with your software. We apologise for any inconvenience caused.
Posted 3 months ago. May 01, 2019 - 18:43 AEST
Update
We are continuing to work on a fix for this issue.
Posted 3 months ago. May 01, 2019 - 16:37 AEST
Identified
Depending on the software you use, you may not have any access to PLS services at this time. This is not a fault with your software, but an ATO problem. We are investigating the problem as a priority. Thank you for your patience.
Posted 3 months ago. May 01, 2019 - 16:08 AEST
This incident affected: Client update details (Bulk requests Client update details, NA-Single requests Client update details), Company tax return lodge (Bulk requests Company tax return lodge, NA-Single requests Company tax return lodge), Fringe benefits tax lodge (NA-Bulk requests Fringe benefits tax lodge, Single requests Fringe benefits tax lodge), Activity statement lodge (NA-Bulk requests Activity statement lodge, Single requests Activity statement lodge), Family Trust election and revocation (NA-Bulk requests Family Trust election and revocation, Single requests Family Trust election and revocation), Client update add relationships (NA-Bullk requests Client update add relationships, Single requests Client update add relationships), Individual income tax return lodgment (NA-Bulk requests Individual income tax return lodgment, Single requests Individual income tax return lodgment), and Activity statement lodgment list (Bulk requests Activity statement lodgment list, Single requests Activity statement lodgment list).