About the dashboard

The dashboard tells you at a glance whether the practitioner lodgment service is functioning normally or is experiencing problems. This is real-time data sourced directly from ATO monitoring systems.

For details of upcoming maintenance events, visit the systems maintenance page.

Current status
Operational
Degraded Performance
Partial Outage
Major Outage
Service
Bulk requests
Single requests
PLS Unavailable 12 October 2018
Incident Report for PLS
Resolved
This incident has been resolved.
Posted 4 days ago. Oct 16, 2018 - 11:23 AEDT
Monitoring
All functions of the PLS service have been restored and we are monitoring performance closely to ensure there are no further interruptions to service. Thank you for your patience.
Posted 8 days ago. Oct 12, 2018 - 15:17 AEDT
Update
Services are being progressively restored with full service expected to be completely restored shortly. Thank you for your continued patience.
Posted 8 days ago. Oct 12, 2018 - 14:58 AEDT
Update
We have made good progress in restoring the PLS service and expect to provide a positive update on when it will be made available again shortly. Thank you for your patience.
Posted 8 days ago. Oct 12, 2018 - 14:14 AEDT
Update
Work on restoring our services is still ongoing. We apologise for any inconvenience caused.
Posted 8 days ago. Oct 12, 2018 - 11:34 AEDT
Identified
We have identified the problem causing service disruption and we are working on fixing the problem as soon as possible. We will advise here when more information is available.
Posted 8 days ago. Oct 12, 2018 - 09:36 AEDT
Investigating
The Practitioner Lodgment Service (PLS) is currently experiencing a full service outage. We apologise for any inconvenience caused and will advise once a resolution to this problem is identified
Posted 8 days ago. Oct 12, 2018 - 06:55 AEDT
This incident affected: Fringe benefits tax lodge (NA-Bulk requests Fringe benefits tax lodge, Single requests Fringe benefits tax lodge), Activity statement lodge (NA-Bulk requests Activity statement lodge, Single requests Activity statement lodge), Individual income tax return lodgment (NA-Bulk requests Individual income tax return lodgment, Single requests Individual income tax return lodgment), Client update add relationships (NA-Bullk requests Client update add relationships, Single requests Client update add relationships), Activity statement lodgment list (Bulk requests Activity statement lodgment list, Single requests Activity statement lodgment list), Company tax return lodge (Bulk requests Company tax return lodge, NA-Single requests Company tax return lodge), Family Trust election and revocation (NA-Bulk requests Family Trust election and revocation, Single requests Family Trust election and revocation), and Client update details (Bulk requests Client update details, NA-Single requests Client update details).