About the dashboard

The dashboard tells you at a glance whether the practitioner lodgment service is functioning normally or is experiencing problems. This is real-time data sourced directly from ATO monitoring systems.

For details of upcoming maintenance events, visit the systems maintenance page.

Current system status

Operational
Degraded Performance
Partial Outage
Major Outage
Service
Bulk requests
Single requests
10 March 2019 - Maintenance continuing
Incident Report for PLS
Postmortem

Upgrade of SRP service failed. It had been tested in Level 4 but did not work in Level 5. Decision to do roll back not taken until 11am ACDT and then only for 1 node (Node 1). Rollback failed but in the interim a fix was found (configuration change missed) and applied to Node 2. This came back to life and by around 4pm, transactions were getting through - although degraded performance. Over the course of the next hour or so, all Nodes except 1 were returned.

Node 1 was returned by 9:30 ACDT.

Communications were issued around midday advising overnight maintenance went over-time. It took about that long for the incident to become a P2 status - invoking all the communications requirements.

I spotted the problem at 7:20am ACDT and started to raise alarm. Dashboard was updated by around 8am ACDT.

Prod 1 SRP only affected. Prod 2 was operational throughout.

Posted 9 days ago. Mar 10, 2019 - 23:13 AEDT

Resolved
This incident has been resolved.
Posted 9 days ago. Mar 10, 2019 - 18:34 AEDT
Monitoring
Services are in the process of being progressively restored.
Posted 10 days ago. Mar 10, 2019 - 17:13 AEDT
Update
Maintenance started overnight is continuing.
Posted 10 days ago. Mar 10, 2019 - 16:51 AEDT
Update
Maintenance that commenced overnight, is still ongoing.
Posted 10 days ago. Mar 10, 2019 - 16:26 AEDT
Update
Maintenance is still continuing, which is affecting some lodgments depending on the software service you are using. At this stage we do not anticipate full service restoration until 7am, Monday 11 March 2019.
Posted 10 days ago. Mar 10, 2019 - 12:04 AEDT
Update
Overnight maintenance has taken longer than anticipated, which is affecting some users of PLS. We expect it will take at least another 8 hours to resolve given work completed to date. We apologise for the inconvenience caused.
Posted 10 days ago. Mar 10, 2019 - 11:00 AEDT
Update
Maintenance is continuing to run over time. We apologise for any inconvenience caused.
Posted 10 days ago. Mar 10, 2019 - 09:17 AEDT
Identified
Some lodgment services may be unavailable as a result of overnight maintenance running over time. We apologise for any inconvenience caused.
Posted 10 days ago. Mar 10, 2019 - 08:29 AEDT
This incident affected: Activity statement lodgment list (Bulk requests Activity statement lodgment list, Single requests Activity statement lodgment list), Activity statement lodge (NA-Bulk requests Activity statement lodge, Single requests Activity statement lodge), Fringe benefits tax lodge (NA-Bulk requests Fringe benefits tax lodge, Single requests Fringe benefits tax lodge), Family Trust election and revocation (NA-Bulk requests Family Trust election and revocation, Single requests Family Trust election and revocation), Client update add relationships (NA-Bullk requests Client update add relationships, Single requests Client update add relationships), Individual income tax return lodgment (NA-Bulk requests Individual income tax return lodgment, Single requests Individual income tax return lodgment), Client update details (Bulk requests Client update details, NA-Single requests Client update details), and Company tax return lodge (Bulk requests Company tax return lodge, NA-Single requests Company tax return lodge).